Lancaster's single-minded focus on customer service dictates the need for a highly available and secure IT system. Fault-free up-time is critical to support ultra-high-net-worth clients intolerant of any error or delay in conducting their global affairs.
It may seem obvious, but small companies have the same requirements as much larger ones – we need the same levels of service, availability, security and functionality as the largest corporate, but we don't want the cost or the bureaucracy this might imply.
NGIT have delivered on all counts: they are responsive, service-focused and proactive. Moreover, they understand that we don't want to be overwhelmed with solutions, which, while they may be elegant technically, don't satisfy the simple human test. I can thoroughly recommend the experience.